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# 📧 to Trevor Garrison
- URL: https://gijustice.com/20250220-chase/
- Published: 2025-02-20T17:29:00.000Z
- Updated: 2026-05-18T21:42:12.000Z
- Author: Logan M. Isaac
- Tags: Chase, Trevor Garrison, SBA

Thank you for getting back to me finally.

**In October, when I initiated this via the online scheduler (which put me through to Corvallis), I still had some financial wiggle room. But now I no longer have funds to pay my minimum payment.**

What would Chase like to do about that?

Because there was so much confusion and mismanagement both at the origin of this loan and over the last several months, I will also be exploring protections for borrowers via federal, state, and local agencies. This entire process has been humiliatingly mismanaged and I regret having trusted you with my business.

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#### 20250303 @ 1142

![](https://storage.ghost.io/c/62/5e/625e8b30-aba8-4ca4-b679-851550ded791/content/images/2026/05/screenshot-2025-12-22-at-9-30-30-e2-80-afpm-format-original-1.png)

Hello Logan,

I am extremely sorry to hear about your frustrations and regret. I have submitted a formal complaint on your behalf so that your voice will be heard within the organization.

First and foremost, it is always my goal to help business owners achieve their goals & provide the tools necessary to reach said goals. In this case, you approached us looking for a loan to provide working capital, and therefore I worked with you to gain the approval we were looking for, which we obtained. I am deeply sorry that you now look back at this with distain and regret, I was simply trying to help you fulfill your request.

In terms of your question “What would Chase like to do about that?” – There is some good news of sorts. What will happen **if you fall behind on payments, this then triggers our Special Credit department to reach out to you to work out a solution.** They work directly with borrowers to create a plan, adjust payment structure, term, etc. This will allow you more flexibility & the ability to find a solution to this situation, as this is what they are there for.

If I had the power to make these changes and work together on this, I would do so immediately; but this department handles any and all of these sort of situations. They will work directly with you to collectively create a long term solution.

Again, I am very sorry to hear about this & it deeply saddens me to learn about dissatisfaction.

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#### 20250328 @ 1140

I will adhere to your guidance to "fall behind on payment" so that it can go to a special collection department in order to trigger **what I've already been trying to do for several months.**

If this affects my business credit profile, I will provide them a copy of this and prior correspondences to preserve my good standing.

The fact that a regulated financial institution does not empower local branches to complete simple financial tasks is unreasonable and absurd.