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# 📧 from Trevor Garrison
- URL: https://gijustice.com/20250303-chase/
- Published: 2025-03-04T01:55:00.000Z
- Updated: 2026-05-18T21:42:00.000Z
- Author: Logan M. Isaac
- Tags: Chase, Trevor Garrison, SBA

![](https://storage.ghost.io/c/62/5e/625e8b30-aba8-4ca4-b679-851550ded791/content/images/2026/05/screenshot-2025-12-22-at-9-30-30-e2-80-afpm-format-original.png)

Hello Logan,

I am extremely sorry to hear about your frustrations and regret. I have submitted a formal complaint on your behalf so that your voice will be heard within the organization.

First and foremost, it is always my goal to help business owners achieve their goals & provide the tools necessary to reach said goals. In this case, you approached us looking for a loan to provide working capital, and therefore I worked with you to gain the approval we were looking for, which we obtained. I am deeply sorry that you now look back at this with distain and regret, I was simply trying to help you fulfill your request.

In terms of your question “What would Chase like to do about that?” – There is some good news of sorts. What will happen **if you fall behind on payments, this then triggers our Special Credit department to reach out to you to work out a solution.** They work directly with borrowers to create a plan, adjust payment structure, term, etc. This will allow you more flexibility & the ability to find a solution to this situation, as this is what they are there for.

**If I had the power to make these changes** and work together on this, **I would do so** immediately; but this department handles any and all of these sort of situations. They will work directly with you to collectively create a long term solution.

Again, I am very sorry to hear about this & it deeply saddens me to learn about dissatisfaction.