SBA
Dear Inspector General and National Ombudsman, I submitted Complaint ID 20250905q7xw regarding Chase Bank’s mishandling of my SBA-backed loan (No. 5645189103). I believe Chase has engaged in predatory, bad-faith servicing practices that violate its obligations under SBA program rules and put me at a disadvantage as a
Maria Rascon
Maria, I received your message regarding Chase’s intent to submit my account for SBA repurchase. I want the record to reflect several critical points: * You demand a five-day turnaround from me, yet ignored my emails for weeks at a time. It was only after the Executive Office (CCed,
Chase
Hello Logan, Since we have not received any payments or a response to the email sent Friday, 9/5/25, we will be submitting your account to the SBA for repurchase at this time due to the severe delinquency on this account. Â No payment has been received on this account
Chase
Hi Logan, I will work with you on your settlement review. Â Since this is an SBA account, we also need concurrence from the SBA on the settlement decision. Â Therefore, all documents received will be reviewed and submitted to the SBA by Chase on your behalf. Â When we receive the results
Chase
Maria, Thank you for your detailed response. However, I need to point out that this information should have been provided to me when I first began asking about restructuring in October 2024. For nearly a year, I was told—including by my business relationship manager—that I needed to fall
Chase
Hi Logan, I understand your concern regarding your personal credit profile. Â The business loan we service in this department (account ending in 4001) is not reported to consumer credit bureaus at this time. Â Based on the email you sent dated August 15, 2025, it appears to be a JPMC credit
Chase
Maria, Your most recent reply avoids the substance of my complaint. To be clear: I have already provided the relevant timeline and evidence in my prior emails (attached again here for convenience). Chase reported a business account to my personal credit profile, years after it was opened, and only in
Maria Rascon
Hi Logan, We do not report to the consumer credit bureaus, but will some time by year end. What notice protocols are you requesting? Â Are you referring to the process as to when a customer goes past due on their payments? Thank you, Maria
6-25-CV-01159-MC
Isaac v. Manning et al., No. 6:25-cv-01159-MC (D. Or.) is a federal civil-rights lawsuit against James Ivory Manning Jr., Shelly Boshart Davis, Renee Perry, and Doe defendants, filed in the U.S. District Court for the District of Oregon on July 3, 2025. Docket Text:
Chase
Hi Maria, Thank you again for staying engaged. After reviewing my TransUnion file more closely, I can now confirm that Chase's reporting activity triggered a drastic drop in my personal credit score — from 798 to 616 — between July 11 and July 16, 2025. I’ve attached screenshots showing
Maria Rascon
Hello Logan, I will do my best to work with you. Â The current payoff as of today is: Â $36,019.16 Â Please send the dollar amount you are offering. Thank you, Maria
Chase
Hi Maria, please let me know you received this message from last week? My personal credit is very important and I know you feel the same about accurate reporting and financial regulation. Thank you!