📧 to Maria Rascon
Hi Maria,
Thank you for your message yesterday morning.
I’ve been trying to work with Chase in good faith for the better part of a year to restructure the loan issued to Labarum Limited. Unfortunately, despite early outreach and multiple attempts to provide business plans and open lines of communication, I was repeatedly routed between departments without clear guidance. At one point I was even told I would need to fall behind in order to qualify for relief — which I now realize only put me and the business in a worse position.
While I understand that I personally guaranteed the loan, I was surprised to see a significant drop in my personal credit score recently, which I suspect is tied to this account. To my knowledge, I was never formally notified that Chase intended to report a delinquency to my personal credit profile, nor was the business alerted in a manner that would have allowed us to respond in time. If that’s the case, I’d appreciate clarification and a review of the reporting timeline, as this may not have complied with Chase’s obligations under FCRA or internal notice protocols.
Given these circumstances — and the harm caused by breakdowns in communication and conflicting information — I’m requesting the following as a good-faith step toward resolution:
Forgiveness of interest accrued since October 2024, when my initial attempts to restructure were made;
Consideration of a partial reduction in the balance, given the bank’s contribution to the breakdown;
Review and correction, if necessary, of any personal credit bureau reporting associated with this account.
I’m still open to resolving this constructively and avoiding formal complaints, but I do want to ensure that this is taken seriously. Please let me know if you can escalate this or involve someone with authority to review these points in light of Chase’s obligations under both contract and consumer credit law.
Thank you for your time and attention.
