📧 to Maria Rascon

Maria,

I received your message regarding Chase’s intent to submit my account for SBA repurchase. I want the record to reflect several critical points:

• You demand a five-day turnaround from me, yet ignored my emails for weeks at a time. It was only after the Executive Office (CCed, case number ECW250627-07428) intervened that you resumed contact. This double standard demonstrates bad faith.

• The delinquency you now cite was precipitated by Chase’s own actions and guidance. As documented in earlier correspondence, I was told by Chase’s Business Relationship Manager that I would need to “fall behind” in order to access relief. When I followed that advice, Chase reversed course and used the delinquency against me.

• I have already referred Chase’s handling of this SBA-guaranteed loan to the SBA Office of Inspector General for investigation of possible misconduct by a financial institution (Complaint ID 20250905q7xw)

Given the circumstances, I will not continue engaging in a one-sided process where Chase imposes arbitrary deadlines it does not apply to itself. From this point forward, I will reply only to correspondence from Carole at the Chase Executive Office, who has already been made aware of these issues.

Logan M. Isaac