📧 to Chase Executive Office
Dear Chase Executive Office (Case #ECW250627-07428),
I am writing to demand immediate resolution of Chase's mishandling of my banking relationship and correction of the resulting damage to my personal credit. This involves both my SBA loan (Account ending in 4001) and my Chase credit card account, which Chase used to destroy my personal credit score.
Summary of Chase's Misconduct: Chase's Business Relationship Manager advised me in writing to "fall behind on payments" on my SBA loan to access restructuring options, then used that manufactured delinquency against me. For nearly a year, Chase failed to disclose available settlement and modification options while my account deteriorated. When I finally received restructuring information on September 5, 2025, with a September 19 deadline, Chase submitted the loan for SBA repurchase on September 10—nine days early. Most recently, despite my explicit request through your office to reassign this matter away from Maria Rascon, she contacted me on October 20, and I have received no response to my return call on October 21 or any settlement communication in the three weeks since.
The Credit Card Connection: When Maria Rascon claimed on September 4, 2025, that "it appears to be a JPMC credit card that may be impacting your bureau score" and that the business loan department has no access to credit card information, she ignored the fundamental reality: both accounts are with Chase, both are part of my overall banking relationship with Chase, and Chase had full visibility into both when advising me to default on the loan. My credit card account—which I instructed Trevor Garrison, my Business Relationship Manager, was used for business expenses—became delinquent as a direct result of following Chase's guidance to stop paying the loan, which eliminated my ability to service both accounts. Chase cannot now claim these are "separate" matters when Chase's own advice created the cascade failure across my entire banking relationship with Chase.
The Result: My personal credit score dropped 182 points (798 to 616) between July 11-16, 2025, due to Chase reporting my credit card delinquency without required notice under the Fair Credit Reporting Act (15 U.S.C. § 1681s-2). This credit destruction—combined with Chase's documented pattern of contradictory advice, withheld information, and bad faith servicing—has caused quantifiable damages far exceeding both account balances combined.
My Demand: I am prepared to resolve this matter immediately and avoid further regulatory complaints or litigation if Chase agrees to:
Complete deletion of all adverse credit reporting related to both the SBA loan (Account 4001) and the credit card account from all three credit bureaus within 10 business days, with written confirmation provided to me;
Complete write-off of both account balances with no deficiency pursuit and no 1099-C tax reporting, given that this situation resulted entirely from Chase's servicing violations and contradictory advice;
Closure of my entire banking relationship with Chase with no negative reporting or outstanding obligations of any kind.
The Alternative: If Chase does not accept these terms within 10 business days, I will proceed with:
Federal litigation for FCRA violations seeking actual damages (credit score destruction from both accounts), statutory damages, punitive damages, and attorney fees;
Supplemental complaints to the SBA Office of Inspector General (existing complaint ID: 20250905q7xw), Consumer Financial Protection Bureau, and Office of the Comptroller of the Currency documenting Chase's continued bad faith and the interconnected nature of Chase's mishandling across multiple accounts;
Full public disclosure of Chase's treatment of a veteran-owned small business, which may result in reputational harm far exceeding the combined account balances.
This is a business decision for Chase: The combined balances are approximately $40,000-$45,000. Writing off both accounts and correcting credit reporting is significantly less expensive than: defending federal litigation with documented damages; managing multiple regulatory investigations into systemic servicing failures; risking precedent-setting FCRA damages; and suffering reputational harm from public disclosure.
Chase created this interconnected problem by advising me to default, knowing I had multiple accounts with Chase. Chase cannot now deflect responsibility by claiming the accounts are "serviced by different departments." That internal organizational structure is irrelevant to my rights as a consumer and Chase's obligations under federal law.
I have provided Chase with months—now approaching a full year—of opportunities to resolve this properly. Maria Rascon's unauthorized contact on October 20, despite my explicit instructions, and Chase's subsequent three-week silence, demonstrate that Chase has no intention of good faith resolution through normal channels.
This is your final opportunity to resolve this before I exhaust all legal remedies available to me.
I require a written response from the Executive Office—not Maria Rascon, not any loan servicing department—by November 26, 2025.
Respectfully,
Logan M. Isaac
