📞 Pacificorp Call Center (Sasha and Christian)
Around 1300, I noticed several outlets not working in my small business, so I documented them;
After alerting the court that a party to litigation was actively engaging in adverse actions they knew would cause harm, I called the Pacificorps customer call center to report an outage. Here is that call.
Transcript:
none: [00:00:00] Hello, this is Sasha. How can I help?
Logan M. Isaac: Hi Sasha. I'm trying to get information about a potential power outage at my business.
Sasha Pacificorps: I can check on an outage. Can I ask your name, sir?
Logan M. Isaac: Logan Isaac.
Sasha Pacificorps: Thanks, Logan. And what is the address of the business?
Logan M. Isaac: 2 5 0 Broad Albin Street. B-R-O-A-D-A-L-B-I-N. Uh, Southwest Suite 1 0 4 in Albany.
Sasha Pacificorps: Okay, I'm looking here.
Two 50 Broad Alban Street, Southwest 1 0 4.
Logan M. Isaac: Yep.
Sasha Pacificorps: Albany.
Logan M. Isaac: Yeah.
Sasha Pacificorps: Uh, sir, the service is off now. It's not in anyone's name.
Logan M. Isaac: Uh, the service is off or the electricity is off.
Sasha Pacificorps: Well, that's what I mean when I say [00:01:00] service, the electric service. It says here that it's disconnected and it's not been in anyone's name since September of last year.
And if it's still on, it's just a matter of luck. Somehow it, we thought it was off.
Logan M. Isaac: What do you mean? We,
Sasha Pacificorps: I mean we, my company here, Pacific Power, we, we thought your power was off. We thought we had disconnected it.
Logan M. Isaac: You thought you disconnected it when?
Sasha Pacificorps: Oh, I see. Just today
Logan M. Isaac: you disconnected. You disconnected my power today.
Sasha Pacificorps: Yes, sir. No one signed up there since September of last year. That's what I'm meaning to explain. You're not signed up there.
Logan M. Isaac: So you disconnected my power. Um, what other notes do you have on my account?
Sasha Pacificorps: Logan, let me explain. I, I'm not sure if you have an account. What's your business name?
Logan M. Isaac: Oh, are you? You aren't able to tell me what else is on my, the notes for my account. [00:02:00]
Sasha Pacificorps: I don't know if I even see your account yet, sir. You, what's your business name?
Logan M. Isaac: It How is it not related to the account or the, the address?
I just spoke with you guys like yesterday?
Sasha Pacificorps: I didn't know that yet. You're just calling now and I see something where there hasn't been a customer on record since September of last year. I, I could help you even, even if it was like we would normally expect Logan, we would ask your business name as a matter of privacy to protect you and your business.
Can I just ask your business name?
Logan M. Isaac: I, I'm not sure what you guys have it listed under, if you are telling me I don't have an account, even though we've been going back and forth, your company and I for several months, you don't have access to any other notes related to that address?
Sasha Pacificorps: I, I see. Well, I see things here, but before I could talk with them, I need to see if this is your account that I'm looking at.
I'm just asking the name of your business. What, what's the name on your bill?
Logan M. Isaac: You just told me I don't have an account, so I wouldn't have a bill[00:03:00]
is like,
Sasha Pacificorps: maybe this is your account that I'm seeing that closed a year ago. I, I'm not really sure yet. I don't know your business name, so it's hard for me to confirm anything to you. Let me know your, the name of your business.
Logan M. Isaac: But you, you can confirm that the service was
Sasha Pacificorps: dis. If you can't tell me your business name, I'm gonna need to get a supervisor for you.
Oh,
Logan M. Isaac: that's fine. I
Sasha Pacificorps: so many times, okay. Get someone else for you. This is not going well.
Logan M. Isaac: Yeah.
Sasha Pacificorps: Thanks for holding. My supervisor is on the line with you now and he'll assist you further.
Logan M. Isaac: Okay.
Sasha Pacificorps: Thank you. Hi, Logan Uhhuh.
Pacificorps Christian: Hi, good afternoon. My name is Christian, and then I understand that you're looking, or what is some information regarding services at, uh, two 50? Rod Alban. I hope I'm saying that right, street, uh, Southwest, uh, suite 1 0 4 in Albany.
Is that right? [00:04:00] Okay, and then how may I help with that? Today
Logan M. Isaac: I'm trying to get, I'm trying to understand the chain of events and Sasha was asking for my business name while also stating explicitly that I don't have service or something. So like I'm getting mutually exclusive claims, so I'm just trying to sort out fact from fiction.
Pacificorps Christian: Okay. Yeah. Yeah, I can help with that.
Logan M. Isaac: Okay. Do you. Go ahead.
Pacificorps Christian: Right now, no one? Yeah, right now, no one's currently signed at that address. The most recent account that I do see though was under a business name. Do you know what if, if it was you, you know what the business name would be associated to it?
Logan M. Isaac: I'm not looking for that information.
I'm trying to confirm that the disconnection order came yesterday and was enacted, uh, based on this thing that was brought to the, uh, the address by Joe employee 6 3 4 9 9.
Pacificorps Christian: Okay. I [00:05:00] mean, I could establish whether there's currently physically active service there or not. I can't go over into too much detail.
Logan M. Isaac: Why not
Pacificorps Christian: on, on an account without being able to get access to the account without verifying a few things on that account.
Logan M. Isaac: Okay. We're back in this weird circular logic.
There is no account, but you can't give me information on the account, right?
Pacificorps Christian: Yeah, there's no active signer. I said I can give you some general information whether power's on or off. Depending on what kind of information you're looking for or, or lead of events or what, whatever that is that you're looking for, beyond that, that would be restricted by, you know, being able to access the account.
Yeah. Currently right now I do show that power is off there.
Logan M. Isaac: When did it get turned off?
Pacificorps Christian: Give me a moment here. I'm just loading some information in for us.[00:06:00]
Logan M. Isaac: Okay.
Pacificorps Christian: Sorry about the delay. Just one more moment.
Logan M. Isaac: That's fine. Oh, did I mix up? Let's.[00:07:00]
Pacificorps Christian: Okay. Uh, power was physically turned off today,
Logan M. Isaac: so power was turned off today. What's the date?
Pacificorps Christian: Mm-hmm.
Logan M. Isaac: March 3rd. Uh,
Pacificorps Christian: March 3rd. Mm-hmm.
Logan M. Isaac: And do you have any information on that address? Uh, other than that, there was just some weird order
that you can't, or you can't give it to me, but you know, it, like, I'm just trying to make sure I
Pacificorps Christian: understand right. It typically what will happen is after like an account has closed, if we're getting meter reads like that, there's actual usage occurring, but no one signed. That's where eventually it will lead to one of those letters or orders about the power getting turned off.
Logan M. Isaac: Okay.
Pacificorps Christian: Yeah, so there's usage, but nobody signed.
Logan M. Isaac: Got it. How long does that typically take? Is it an automatic system? [00:08:00]
Pacificorps Christian: No, it doesn't automatically just go right off when someone's closed, so it will remain on and then, you know. If it's at least a minimum, usually it's a few months before, but it can be sooner.
It can be later. Just depends on that meter reader and when they, you know, act upon the fact that there's use, electrical use occurring without anybody signed.
Logan M. Isaac: Is that what Joe was doing yesterday? Reading the meter? I,
Pacificorps Christian: um, I see there was a meter read provided today with the power going off, but, uh, I don't know.
Logan M. Isaac: So there was no, I have nothing to say what he was doing. Mm-hmm. You don't have any information about activity at that address yesterday with Joe employee? 6 3, 4, 9 9.
Um.
Pacificorps Christian: Yeah, not [00:09:00] at least not on the screen that I'm looking at telling you just a generalization of when the power and the meter, you know, showing a meter read. But I mean, I could dig, but what are we looking for? How can I help with that? I'm not sure what, where we're going.
Logan M. Isaac: Okay. Um, so on January 2nd, I filed a lawsuit against your employer, um, because they.
Would have me believe that I owe them over a thousand dollars just because they said so. And I've only taken one law class in my entire life and it was really clear with tort, like there's no tort without an agreement and without producing that agreement, that's extortion. That doesn't fly in our country.
Uh, when I tried to call in and set up an account when I was occupying this location. They refused, and that's in violation of at least some federal and state laws, protecting [00:10:00] consumers with public utilities that are given the power of monopolies. I'm not gonna name those laws now, but I'm pretty sure Pacific Court screwed up.
That's why I took them to court on January 2nd. Once that happened, uh, and they were served and there was a, uh, an individual who signed those papers, uh, they have provided an answer to the court and were supposed to be going to mediation. So imagine my alarm when Joe employee number 6, 3, 4, 9 9 shows up yesterday with a staff member and tells 'em that they're gonna cut off the power despite being a party to litigation active litigation.
Now, if that's you earlier said, that's not an automatic thing that makes the action of turning off my power an adverse act, it means it's retaliation. So I've already documented the turning off the power. You've confirmed it's not automatic and we [00:11:00] would both agree. I'm sure that March 3rd is after January 2nd or heck, I'd even say February 1st.
I don't know how long it took the sheriff to serve you. I don't know. But it was, it was done. So now your employer and by extension you, 'cause you're on payroll and that's why I will use you when I refer to the company. Uh, you have Sure retaliated against a small business owner and member of at least two protected classes.
If you are also, if your actions, whether by design or by malice or incompetence, does not matter if you kill my business, that increases the legal li, the financial liability exponentially. Joe, yesterday when he was here and I have it on, I've documented it. He threatened me with being put on the dangerous.
Customer list. He also told me that it was a threat to inform him that I had active litigation against [00:12:00] your company, his company. So someone needs to come turn this power back on, or I will have to tell the court that a party is acting in bad faith. And I'll seek the maximum $10,000 in small claims and in mediation because I've documented your behavior pretty comprehensively.
And I know enough about my rights because I served in the military for six years and I've got skin in the game that I'm going to follow up. So. Uh, Christian.
Pacificorps Christian: The informa. Yeah. The information you're relaying is, is true in so far that you are an active customer with us.
Logan M. Isaac: I am not an active customer. You've refused?
Pacificorps Christian: No one's been. No one's been signed? Yeah. No one's been signed? No. There was a signature. There was somebody who was responsible for power at least through September, but then no one's been signed since if we're shutting off power.
Logan M. Isaac: Kristen, your terminology, your terminology only works for you. Your company has refused to produce documentation of that signature.[00:13:00]
Nobody in America gets to say, you owe me a thousand dollars, because I said so. In the meantime, you, your company refused to sign me up. I occupied and began opening and arranging things on October one. That's when I had a fiduciary responsibility to the landlord. So you can tell yourself that I signed, and that is precisely what's at dispute because I have never seen that.
In the meantime, I have gone out of my way to defend myself, which is my right as an American, uh, from the incompetence, negligence, or malice of a public utility that's been granted the power of a monopoly. And you are using that. Effectively with, with or and without intent. Doesn't matter. Against a small business owned by a disabled combat veteran, that is all documentable fact.
So you can tell yourself that there's a signature and that's the problem. [00:14:00] Your company refused to give me that proof and insisted instead, I go through the courts, which is now what I'm doing. So on your company's own insistence, I'm going to the court. I'm not telling you that. Right. And now that we're in court, don't you do not get to turn.
I can verify nothing. Yeah, go ahead. Sorry. You don't get to take adverse action after you. IE your company has been made and served and responded to a lawsuit. You and your subordinates and your super orates have violated the law. And if I can find a criminal statute, I'm going to send the sheriff. Or the police of the local municipality to your door, because I take my rights very seriously.
I watched shit more than a handful of guys die for basic civil rights that we thought we had in America. So as I was given permission by the prompt to record this call, I am doing so, and I have been doing so. I also recorded, recorded Joe and Mike. [00:15:00] They will be provided. That evidence will be provided to the court.
I have not heard when mediation has been scheduled, but if it goes to trial, all of this with names will be public record. You do not have to respond to me, but you are a, an agent of a party in active litigation who has taken adverse action to kill a business. What you do with that information is already under legal scrutiny.
If you feel you need to disconnect the call, that is absolutely okay, but I needed to know that this was documented.
Pacificorps Christian: Sure.
Logan M. Isaac: Do you have any questions of me?
Pacificorps Christian: Hard, har hard to document what I haven't been able to verify with you any information that I've requested of you. Where am I supposed to document that at?
Logan M. Isaac: I don't know. I, that's
Pacificorps Christian: why as well. I need access to, to speak with you about the service and parti potentially an account, but you have not been forthcoming in providing that information. You, you refuse to, as a matter of fact,
Logan M. Isaac: I'm sorry you feel that way.
Pacificorps Christian: That's [00:16:00] okay. Anything else I can assist you with today?
Logan M. Isaac: I don't think so. I mean, I need you to turn on my power, but only you have the power to do that. Oh, I will. Yeah. I'm gonna just assign a number, I'm gonna say $200 a day that I don't have power. I'm going to add to my current complaint since I have the ability to amend complaints in small claims. Um, and again, that's documented so that I have another Sure.
Eight days before that hits the 10,000 mark. Um, but I don't think that's excessive. Do you,
Pacificorps Christian: so, um, you put whatever number you're, you're talking about there, I'm not gonna Okay. Your disagree. 'cause I don't, I, I'm, I'm looking at any of that kind of statistical or I haven't been able to pull up the account or the location in detail.
Because I haven't been able to confirm with you any kind of information in order to, even if you wanted to get power on that, starting there, we'd have to know what account you're referring to to get power on there for. Is it gonna be in your name directly? Is it gonna [00:17:00] be in a business name? But I haven't been able to get that information.
So when you're willing to do that, I can look a little deeper or maybe assistance some way.
Logan M. Isaac: Here's time, here's, here's the logical fallacy in that it's been operating without an account allegedly. And now magically, which is not an automatic thing. The company took action to change the access to power after it knew that it was in litigation appearing retaliatory.
So it does, I'm just asking you to return to how it was on January 1st or whenever it was that Pacific Corps was served.
Pacificorps Christian: Yeah, if, if no one is actively signed, that is eventually the way that it's going to go. That there will no, you know, it will go off if there's a power use that occurs at the site with nobody signed.
Logan M. Isaac: Yes, I heard you say that earlier. It's not automatic.
Pacificorps Christian: We have to have some place to bill them. You have to have an account set up.
There's a lot of information that's required to get to get it [00:18:00] going.
Logan M. Isaac: I'm happy to set up an account. I've been trying to do that since the get go. But I'm, I'm not gonna pay any past due bill because that's in dispute. And federal and state law forbids public utilities from refusing to serve a willing paying customer over a dispute, which is what you guys have already done.
Would you like to set up an account with me right now, starting on March 3rd?
Pacificorps Christian: Depends. I don't know. I don't know what you are and aren't responsible for, 'cause I haven't been able to get you to be able to verify anything for me on the account.
Logan M. Isaac: An account that doesn't exist. I'm suggesting we set up an account and I, let's, let's start my service now, March 3rd.
What do you need? That, that, but you are
Pacificorps Christian: telling me,
Logan M. Isaac: EIN you
Pacificorps Christian: are telling me that you are telling me that there is an account in, in our system that includes a timeframe of service that you are [00:19:00] disputing. So there is an account. I'd have to first start there.
Logan M. Isaac: I'm sorry. That's what
Pacificorps Christian: the account number,
Logan M. Isaac: we do not agree on the terms.
I never started an account that is at the heart of the lawsuit that I have filed against your company. I called up in July to say, I'm gonna open a business. I'm gonna need power Somehow you took that to mean Aha. Here's my money. That is not what I said, and when I asked for documentation, it was refused.
And again, it's all documented. So I'll say again, I don't know what language to use other than. I am a, I am ready and willing to pay my electric bill, but I am not going to start it in July when I wasn't even in the building, when you refused. That kicked off all these series of events, including a public record lawsuit.
So, Christian, if you want to set up an account with me or if, wait, if you want me, if you need me [00:20:00] to set up an account in order to turn service on, I am willing right now to do that on March 3rd, 2026, the year of our Lord. But to my knowledge or, or at least I would not concede that there has ever been an account under my business name that has agreed to pay anything.
You guys refuse to confirm that beyond a reasonable doubt. You said that. Go to court, get a subpoenas out. Okay, I did March 3rd. I'm ready to go. What do you need from me?
Pacificorps Christian: Yeah, if, if there is a dispute. Under the business name that has yet to be resolved. It sounds like that needs to come to some, some form of solution before we can just start services without addressing anything that may be in our system from previous time, time period.
Logan M. Isaac: I'm sorry, you're, I
Pacificorps Christian: mean, we have to look at, yes,
Logan M. Isaac: that is, we have to look at that. Twisting the logic beyond its breaking point. There was no account in July. There was no account in September. There was no account. Four days ago and there was [00:21:00] power, and then Pacific Power came and changed that even though it had been served and had responded to a lawsuit pertaining specifically to that power.
So has the lawsuit been resolved? No, it has not. But you have changed the material reality that undergirded that lawsuit, which will increase your financial and legal liability. Okay. So what do you need from me to start my account? Uh,
Pacificorps Christian: yeah, what, what's the business name, if that's what it's gonna go into?
A business name.
Logan M. Isaac: Grunt Works. G-R-U-N-T-W-O-R-K-S.
Pacificorps Christian: Do you have the tax
ID
Logan M. Isaac: number for business? Yeah. I have to look it up. Yeah. Uh, come on. Where would it be?[00:22:00]
Oh, man. Um, hold on. I know it's here somewhere. 17. Um, is that it? Registry number? No. Oh, oh, it's federal. Nevermind. Okay. EIN eight two dash 3 3 7 8 5 7 8,
Pacificorps Christian: and that number is associated to another business name that we have in our system that does have an unresolved balance we'd have to address.
Logan M. Isaac: Okay? All that I've said before still applies. I am ready to pay for my account.
Pacificorps Christian: Sure. And if so, then it's gonna require payments for that July through nine. It's, it's gonna require some form of payment [00:23:00] upfront.
Logan M. Isaac: That is an unlawful extortion and I'd encourage you to be careful. Requiring money for a matter under dispute.
Public utilities. Yeah. Public utilities are not allowed to deny service when something is disputed. That's what makes you a public utility. Are you telling me that Pacific Power refuses to give me service? March 3rd, 2026.
Pacificorps Christian: We need a payment front in order to get you service. Not that we're refusing, but you do have a,
Logan M. Isaac: you are refusing, I am ready to set up my account and you or your employer is preventing that from happening I what
Pacificorps Christian: we needed.
Yeah. I can tell you what amounts would be needed to connect that account.
Logan M. Isaac: Yeah. There's like a deposit or something, right?
Pacificorps Christian: Well, there's a deposit. There's plus a balance We're looking at,
Logan M. Isaac: I have no balance. I've never had an account. To continue to assert facts under [00:24:00] dispute. While, while denying me service of a public utility is a violation of several consumer protection laws, federal,
Pacificorps Christian: we, we do have a balance with your tax ID number until that's been resolved or disputed, and it's come to a conclusion that's the amount you do owe us.
Logan M. Isaac: Then you need to return the property to the state that it was at when you were served. Yeah.
Pacificorps Christian: Yeah. I, it sounds like we've kind of gone as far as we can then That's, that's what I'm, I can, I'm not denying you service, but it does require a pavement upfront order.
Logan M. Isaac: You are effectively denying me service that much is clear.
Mm-hmm. I mean, if you need to disconnect, I understand. Um, but that is the conundrum that Pacific Power has placed itself in by acting either negligently or maliciously. I don't really care because the effect is the same. A public utility is barred, prohibited from refusing service to a customer when there is a dispute ongoing.[00:25:00]
I've said that I think multiple times. If, when I put this on the internet, I'm going to have the federal and state laws specifically cited, and then your employer will be liable for that. I hope you don't lose your job. I, I wouldn't be in control of that, but like you can probably Google search or Gemini pretty quickly and come up with the same thing.
Maybe protect herself, I don't know. But I am here right now, a willing paying customer and a public utility is refusing to start service unless I pay them money. That's highway robbery
Pacificorps Christian: that's required for the deposit and for the balance that we show.
Logan M. Isaac: Yeah. Yeah. I mean, a vigilante and a a, a roving bandit would say the same thing.
I, I'm, I'm really glad we have the rule of law in our country. And the law is quite clear, you are refusing to initiate service from a willing paying customer just because there's a dispute while withholding evidence in [00:26:00] that initial dispute. So
Pacificorps Christian: I'm just saying based on a previous phone call recording.
Logan M. Isaac: Yeah. You guys refused to gimme the recording. The
Pacificorps Christian: same inform and with this same information that's being, you know, used to start this other account. That that's what we required to get a putting name is there's a cost. And again, not refusing to start service, but it does require you paid towards that balance as well as the deposit,
Logan M. Isaac: the words, and the deeds of your employer alike.
Agree. It is a refusal to render service. Do you need to disconnect the call? I, I wouldn't mind if you do, but I, I, I'm just gonna assume you understand that I have to press this because. This is being recorded. This is already a court, uh, proceeding. Basically,
if you think you can't help me, then it's Pacific Power's problem. But that problem has been stated articulately several times on this call. Give us money [00:27:00] or we will not give you electricity, and we will come and turn your electricity off even after we've engaged in what is supposed to be good faith. Um, actions before the court, but I don't know.
Pacificorps Christian: I don't either at this stage and I guess until there's been some kind of a ruling, we do require the, the, the balance payments or part of that anyways, plus deposit to get you signed now. Okay,
Logan M. Isaac: I'll, I'll just count 200 a day and when we get to 10,000, I'll send it in writing or no? Yeah. 10,000 I think is the limit.
Pacificorps Christian: Alright. Anything else I can assist you with in today or I can do for you?
Logan M. Isaac: It doesn't sound like it, I don't think, unless you're gonna send someone to turn the power back on after it was actively turned off.[00:28:00]
Pacificorps Christian: No. Nope. I told, I did mention what was needed to, in order to do that, to get power back on restored.
Logan M. Isaac: Yeah, I know you also mentioned that it was not automatic.
Pacificorps Christian: Appreciate your time.
Logan M. Isaac: Okay.
Pacificorps Christian: Okay.
Logan M. Isaac: All right. Bye-bye.
Pacificorps Christian: Alright, have a good day.
Logan M. Isaac: And companies do not prepare their employers.
