📧 from Trevor Garrison

Hello Logan,

I am extremely sorry to hear about your frustrations and regret. I have submitted a formal complaint on your behalf so that your voice will be heard within the organization.

First and foremost, it is always my goal to help business owners achieve their goals & provide the tools necessary to reach said goals. In this case, you approached us looking for a loan to provide working capital, and therefore I worked with you to gain the approval we were looking for, which we obtained. I am deeply sorry that you now look back at this with distain and regret, I was simply trying to help you fulfill your request.

In terms of your question “What would Chase like to do about that?” – There is some good news of sorts. What will happen if you fall behind on payments, this then triggers our Special Credit department to reach out to you to work out a solution. They work directly with borrowers to create a plan, adjust payment structure, term, etc. This will allow you more flexibility & the ability to find a solution to this situation, as this is what they are there for.

If I had the power to make these changes and work together on this, I would do so immediately; but this department handles any and all of these sort of situations. They will work directly with you to collectively create a long term solution.

Again, I am very sorry to hear about this & it deeply saddens me to learn about dissatisfaction.