📞 SBA Loan Servicing

Logan M Isaac: [00:00:00] All right. It's, um, 10 14. I have to, my, my window is, I, I'm, I'm open for business, but I have to call the SBA because they have some debt collection thing. I'm calling the number directly on the referral notice, 205-290-7141. It's a Birmingham, Alabama, 

SBA Recording: United States Small Business Administration, disaster Loan Servicing Center. For assistance in English, press one.

This call may be monitored or recorded for quality assurance purposes. If you are calling concerning a COVID I loan, please email your questions or request to csc@fba.gov. If you would like to make a payment or need to view or update your account information, please visit our website hack lending.sba.gov.

Or to use the automated pay by phone [00:01:00] option, please press one. All other questions, press two. 

Logan M Isaac: Press two. 

SBA Recording: For account related inquiries, please press one. If you have received a letter stating your loan will be referred to the Department of Treasury, or your federal payment has been offset, please press two.

Logan M Isaac: Maybe. Yeah. Okay. Oh, press two. 

SBA Recording: Do you have a loan number that you are calling about? Press one for yes or two for no. Yes, please enter your 10 digit loan number that you are calling about today. 

Logan M Isaac: 5 6 4 5 1 8 9 1 0 3. 

SBA Recording: You entered 5 6 4 5 1 8 9 1 0 3. Is that correct? Yes, press, the next available agent will be with you as soon as possible.

Please have your SBA loan number or social [00:02:00] security number ready to ensure you the best quality of service. This call may be monitored or recorded. Please stay on the line while we connect your call with one of our representatives.

Your estimated wait time is four minutes and one second. You are sixth. Thank you. If you would like us to call you back without losing your place in line, press one. We will be giving you a call back shortly.

Logan M Isaac: Hello? 

SBA Loan Servicer: Yes, this is Tyler with the Small Business Administration. We have a scheduled call back to this number. 

Logan M Isaac: Yes, thank you. 

SBA Loan Servicer: Yes. How can we help you? 

Logan M Isaac: Um, I'm calling about, uh, a loan that I took out that was backed by the SBA over a year ago. Um, the lender is JP Morgan Chase. The amount was $50,000 and. Uh, about eight months in, I began [00:03:00] trying to restructure the loan because I wasn't making my bottom line. Chase made multiple false statements, uh, moved deadlines, uh, ostensibly in retaliation, and I opened, uh, complaint with the OIG and I CC'd the ombudsman on September 11th. I haven't gotten receipt. Or a confirmation receipt of that complaint. In the meantime, I got a referral notice in the mail on Christmas Eve, so I wanna make sure on the record,

SBA Loan Servicer: may I have the loan number, sir?

Logan M Isaac: Loan number is 5 6 4 5 1 8 9 1 0 3. Okay,

SBA Loan Servicer: so we won't have information about those complaints here. The. The Office of Hearing and Appeals would, 

Logan M Isaac: how do I get in touch with the Office of Hearings and Appeals? 

SBA Loan Servicer: Just a [00:04:00] moment. I have a website,

Logan M Isaac: and just for the record, I'm contesting the legitimacy of the, of the repurchase, and I have extensive documentation of the retaliated, retaliatory, uh, processing by Chase. Okay. I'm still trying to figure out why my, my mistake.

SBA Loan Servicer: It wouldn't be the Office of Hearing and Appeals. It would be the office that over oversaw the purchase. The Fresno Commercial Loan Servicing Center.

Logan M Isaac: The Fresno.

SBA Loan Servicer: Yes sir.

Logan M Isaac: How do I get in touch with them?

SBA Loan Servicer: They are the office of their telephone number is one 800 347 0922. 

Logan M Isaac: I am seeing as I'm calling in response to the referral letter, you now are put on notice that I am contesting the legitimacy of this debt.

SBA Loan Servicer: The contestation that you're making isn't involving any activity that we have in this location. I would encourage you to contact [00:05:00] the appropriate office.

Logan M Isaac: I've, I'm calling in response to referral letter. And now the servicing department of the SBA has documentation that I'm contesting the legitimacy of this debt. If you take adverse collection a actions, I will have to file a lawsuit against the SBA in federal court.

SBA Loan Servicer: All I'm saying is we'll cease collection activity. If there's a payment plan or evidence that you've been released from liability,

Logan M Isaac: I'm contesting. No, they

SBA Loan Servicer: we’re not author us to stop it.

Logan M Isaac: I'm contesting the legitimacy of this debt. I will not enter into a payment plan. Uh, under duress, 

SBA Loan Servicer: if you, if it's determined that you aren't affiliated with this account, then any, um, adverse action against you will be repaid. Uh, but we don't stop it because you're contesting the legitimacy of the debt.

Logan M Isaac: Right. I'll state again, just to be as clear as possible. The lender, we are engaged, excuse me, I'm not, I'm not asking that. I'm saying that the lender engaged in unlawful activity and I'm therefore contesting the very fact that it was referred. [00:06:00] All I need to know is that it's documented. The call is being recorded.

SBA Loan Servicer: It's determined that you're,

Logan M Isaac: that's all you have.

SBA Loan Servicer: Yes, sir. If it's determined that you are correct, then we will undo anything that's been done to you, but we won't go out in advance and stop any collection activity based off of that statement. 

Logan M Isaac: I am just stating it for the record so that there's no mistake and there's a clear paper trail that the government is failing small businesses. You hear that? I've got it recorded. That's all I need. 

SBA Loan Servicer: Okay. Well if that satisfies your needs, sir, then it is recorded as you said. 

Logan M Isaac: Okay. Thank you.