📝 by VA CBOC Manager Brian Dillon

Transcript

Responded to lobby at front desk MSA request to address Veteran displeasure with Xray being closed today. He was given XR walk-in hours by his team via SM but tech is off today. Vet was unhappy that it was not communicated to him.

Vet states he suspects he was injured during a recent arrest and wants to have an XR to validate his concern.

I apologized for the lack of communication that XR was closed today, advised him that we have one XR tech and no one to cover her planned or unplanned absences.

I offered info that Portland VA imaging was available to help him and that for acute concerns he could go to community Emergency Room or Urgent Care for assistance, and to identify that he is a Veteran at time of check in. Further advised him he could go to VA.gov to use the services locator and a huge amount of other information that may help him.

Overall, Veteran was clearly agitated but remained civil. He expressed his mistrust of the VA as a whole, bringing up what he identifies as systemic issues. I tried to keep the discussion focused on his immediate concern but Vet chose to get up and leave the clinic without further discussion.

After discussion with front desk MSA, Vet was very insistent that he would not leave without some sort of outreach by staff here to let him know XR would be available on Monday 4/13.

After discussion with Salem CBOC contract security guard, Veteran approached him after interaction with MSA and asked if he was armed. Then when guard responded that he was not armed, Veteran said something to the effect of: if someone came in with a gun and started shooting up the place, what are you going to do about it?