20251204 Pacific Power
Logan M Isaac: [00:00:00] Of this year. Sorry. So there's no contract or bill that with my signature on it saying I'm assuming liability for a thousand dollars. Of electricity.
Justin: You are right. It would just be we don't do verbal, or excuse me, physical contracts. Just a verbal. When you call in, say you're assuming responsibilities, so let's say for example today, you just call and said, Hey, I should have been responsible from October 1st onward.
We would just connect you to the services as of the 1st of October. That would start your responsibilities, that date going onward until of course you cancel it and take it out of your name beat online, over the phone. There's nothing that would've been signed. You're right. There's no contract that's signed at all.
You just request LY put into your name. It's put into your name. Like I say, verbally, we're online. And that's when your response, we would start.
Logan M Isaac: Okay, how do I get, so the
Justin: context on the 21st request of that, sorry, go ahead.
Logan M Isaac: How do you prove that I called in on the 21st. Where's the record?
Justin: So it's recorded here that you called in at that time.
I'm not sure what you're asking. I apologize.
Logan M Isaac: Uh, so you. [00:01:00] Bras tax, like it's
Justin: notated here that you're the one that called. I mean, it's possible, you know, it was fraud. Someone called with your information, I mean, I can't guarantee it was you per se, but it was your name that was given, it was your, you know, the information for the address, your business name, uh, the Barham, LLC, excuse me, you know, all the information that goes along with the business as well that was provided at that time for the service put into the business name.
Logan M Isaac: Um, I, I forgot to get your name or, or I don't know. How should I refer to you my name?
Justin: You're fine. My name is Justin.
Logan M Isaac: Justin. Okay, and I called again on the 26th. What does your record show that conversation was?
Justin: So I, again, I don't have a detailed conversation notes here, but basically that you requested service to be removed from your business name as of that date on the 20, or sorry, the 16th of September.
Logan M Isaac: The 16th. Not the 26th.
Justin: The 16th, yeah. I, sorry if I misspoke. It's the 16th of September that was taken out for your
Logan M Isaac: name. Okay. Justin, I need you to be really careful with what you say because you just said that there's no contract, there's only verbal [00:02:00] agreements. Do you recall saying that? Sure, and I do.
Yes, sir. I assume you're on the clock with Pacific Power. You're their employee and their current representative to me. Is that correct? That's correct, yes, sir. Okay, so you allege that my business accepted liability for electricity beginning on the 21st of July. You have no record of that. You only have what you have.
In front of you, you can't send me anything. Is that correct?
Justin: Um, I can send you a copy of the billing statement, the first invoice that would've invoiced under your business name. I can send you a service agreement showing the service was in your business name. I wouldn't have any necessarily a document showing that you called, if that's what you're requesting.
You're right.
Logan M Isaac: So I'm disputing the fact that you alleged that I accepted liability. Um, meantime, I am now in my first month of business and I've told you I need to start services October one, but you don't have any record of this verbal agreement you allege or Pacific Power alleges. [00:03:00] I made accepting, uh, li financial liability beginning 21 July for the amount of a thousand dollars or specifically $999.
So, yeah, I'm not
Justin: sure what you're referring to when you say a record, because there's a record of you calling in. There's a note here showing that you called in with your name, the business information that was provided. So I'm not sure what you're referring to with a record. So you again, I'm not
Logan M Isaac: sure.
And what was the record on the 26th? Uh, or the 16th of September?
Justin: Again, it's showing that you called in or online, but it does show a call so I can verify it with a phone call on the 16th of September. Has your name requesting service to be terminated on that date?
Logan M Isaac: That's all it says. That's correct. Yes, sir.
Okay. Well, thank goodness I'm recording this call on the 26th, or I'm sorry, the 16th of September. I told Pacific Power that I did not intend to begin services because I was not, my rent had not begun, and I told you earlier in this conversation, [00:04:00] that was the case on July 21st of this year. What you are describing or what you Pacific power expects me to do, pay you a thousand dollars just because you say so based on your own records and no written agreement.
That's called highway robbery. And now I may pay that under duress. Stop. Justin. Justin, excuse me. This isn't my first rodeo because I'm sick and tired of public utilities, extorting small businesses. I need electricity to run my business, or my business will die. You will cease. My legal entity known as Labrum Limited will cease to exist because, or it could if Pacific Power does not give me electricity beginning, as I've stated October one, which is when I occupied the building, and November 7th is when I opened.
Now I can take it on good faith that you have some record, but you can't tell me. Or you're unable. Let me correct myself. You're unable [00:05:00] to tell me to give any third party verifiable proof that I indeed accepted liability without a contract with my signature, a recording something, anything. I don't believe Pacific Power possesses that, and you just seem to imply it doesn't.
I should not be made liable to $999. Just because a big utility says I do now, my mission right now is to get power on from when I began occupying this building, when my rent began, et cetera, et cetera. How do I go about doing that? 'cause I'm not going to assume that I owe you a thousand dollars just because I called you a couple of times earlier this year, and I'll tell you now that I remember on the 16th, I had this exact same conversation.
When I canceled my, uh, service because I began receiving billing statements contrary to the conversation that I had with your company on 21 July. So in my mind that earlier thousand [00:06:00] dollars is a distinct issue. If you need to attempt to collect that, that's up to you. But if I'm told that I have to pay a thousand dollars to get electricity started on October 1st, I will dispute that with the courts and I will dispute it publicly.
That's why I'm recording this call right now because I'm going to put it on TikTok. There's a lot of other people who are really sick and tired of big conglomerate utilities like yourself, extorting and squeezing money out of tiny, small businesses. I also happen to be a disabled combat veteran with a very popular bookstore.
I have some people who will also be pissed with me. So tell me, Justin, how, what do I need to do to get my billing statement started on October one?
Justin: Sure. We can go through that process of putting the services back into your business name as of that day. That's absolutely no problem at all, sir, if you'd like to,
Logan M Isaac: I am not as exceeding to the assumption that I already started services.
I'm starting services on October one.
Justin: So again, with the services being in your business name, which again, I know you're disputing that I [00:07:00] understand there is a balance owing under the business name. So for us to assume responsibility as of October 1st, to put it back into your name because it was in your business name previously. There would be a security deposit assessed, which would be $434 of a security deposit would be refundable to you after either 12 months of continuous good payment history, or if you close the account in good standing.
Then there's also the balance that we were mentioning as far as what was responsible during that timeframe that was in your business name, which is $999 and 94 cents,
Logan M Isaac: so I'm supposed to give you $1,500 to start service.
Justin: So the total will be $1,433 and 94 cents. The minimum upfront cost to reconnect the services in your, or connect the service, I should say, in your business name, would be the collectible debt, which is the 900.
Or sorry, a portion of the collectible debt, which is half, and then the full deposit, the half would be $499 97 cents. The deposit is 434, so the minimum payment would be [00:08:00] $933 and 97 cents. Put it back into your business name as the 1st of
Logan M Isaac: October. Why was my business, uh, given service despite never accepting liability?
So again, I can't speak to the phone call 'cause I haven't listened to it or during, so the only way that I would get that is through a court order of a phone call.
Justin: So I can connect you with the manager. They can listen. I don't think they'd be able to provide it directly to you. You're correct, but I believe a manager would be able to listen to the phone call, verify, you know, who said whose name was what, what took base onset phone call.
I wouldn't have access to that myself.
Logan M Isaac: Oh yeah. Lemme talk to someone who actually has that information.
Justin: Sure. But I mentioned there's not a contract that you signed 'cause there's no contract.
Logan M Isaac: Yeah. That's a problem. Legally, Justin, you don't seem to understand that. So if I haven't agreed to something, you have no record of it.
I'm trying to start up services. October one, your story is unverifiable, but fucking call July 21st. Okay. Then get, give me someone who can tell me what was said on July 21st and July and September 16th. Sure.
Justin: I, I can absolutely get a manager on that. That's no [00:09:00] problem at all, sir. Just take a few moments if you don't mind.
Holding.[00:10:00] [00:11:00] [00:12:00] [00:13:00] [00:14:00] [00:15:00]
Logan, thanks for your patience.
Okay. Have you connected with J, he's gonna help you further from here. We will have a good day.
Jade: All right. Thank you. Justin. Logan?
Logan M Isaac: Yep.
Jade: Hi, this is Jade.
Logan M Isaac: Oh, Jade. With a d and E?
Jade: Yes. Yes. Perfect.
Let me see here. I'm just trying to look at that date. So you're talking about, so you're saying that you did not call in in September to set up service in your name or help me understand better.
Logan M Isaac: On July 21st, Pacific Power alleges I set up an account and began being billed for services I never received.
I allege I never accepted any financial liability. I was setting up accounts because I knew I would be occupying my space sometime later, which turned out to be October 5th when I [00:16:00] began getting billing statements to the tune of $1,500 in the mail. I called on 16 September to straighten things out, and I don't remember it being straightened out, but they did counsel my service.
Now when I need to set up new service for a space I have occupied for one month. Starting October 5th, no, I guess it's two months now. Um, Justin, our Pacific Power is claiming I owe them $999 for electricity I never received. Help me make that make sense.
Jade: So let's go ahead and take a look here. So we have you signed at this site from July 21st to September 16th. And that's what you're saying, that it, you weren't ever there.
Logan M Isaac: I can verify that I, I didn't even open my business until November 7th. Uh, I would like to see some documentation, a recording or a text file that can be verified independently of [00:17:00] me consciously accepting financial liability for electricity I was not receiving.
Justin suggested that someone above him might have access to those recordings. That contract something, if that doesn't exist, this just sounds like unjust enrichment by a public utility.
Jade: I can look and see if we can find that call. Let me look real quick.
Bear with me.[00:18:00]
I have to see.
Gimme a few moments here. I'm just trying to find it.
Muzak: Sure.[00:19:00]
Jade: I am still looking. Bear with me. Okay.[00:20:00]
Logan M Isaac: Ouch.
Jade: Let me try. Okay. Let me see if I found it. Give me just a couple minutes, okay?
Logan M Isaac: All right.
Jade: I'm gonna place you on now. Hold. I'll be right back.
Muzak: Thank you.[00:21:00] [00:22:00] [00:23:00] [00:24:00]
Jade: All right. Thank you so much for your patience. I appreciate you.
Muzak: Mm-hmm.
Jade: Okay. Uh, so I was able to pull the call on July 21st, and. So it's, you did sign for the power on that day. You asked, you said we do have power. I just don't know who was paying for it right now, that you wanted to start as soon as possible and we started it that day for you.[00:25:00]
Logan M Isaac: Okay. How do I get a copy of that?
Jade: Um, well, we, we don't give out copies of that. You would need to submit a subpoena
Logan M Isaac: so you're withholding account services behind court action.
Jade: I can give you the information to do a subpoena if that's what you wish.
Logan M Isaac: Is that last statement false?
Jade: We're not withholding it.
If you get
Logan M Isaac: a subpoena, you just need the subpoena. I can't
Jade: give
Logan M Isaac: you that information. You are withholding it. So no, I I'm not be able
Muzak: to
Logan M Isaac: Jade, you're withholding information unless I take court action. That is a violation of the public utility laws that are protecting individual businesses like myself.
Jade: You would have to have a subpoena, sir.
Logan M Isaac: I do not think that's the case, and I think that Pacific Power is actively violating state law protecting consumers. [00:26:00] I do not believe that you have what you say you have. You and Justin by shifting explanations and a selective attention to certain details, suggest that I cannot trust you to provide verifiable information.
If you can share that recording with me, I would have the evidence I'm asking for, but I'd also ask for the September 16th call in which I made the exact same claims I'm making now. So for a public utility to withhold information unless a consumer takes court action as a violation of state and possibly federal law.
Do you understand what I'm explaining? Jade?
Jade: I, I understand. If I could provide it to you any other way I would. I don't have any.
Logan M Isaac: Okay. So Jade, I don't have another
Jade: option.
Logan M Isaac: You just made a personal guarantee and it's not just Pacific Power. It is now you, Jade, last name, whatever. If you do not give me service and set up my [00:27:00] account separate from this dispute, then when I go to court it will include a personal, uh, allegation against you.
Unless I can find Pacific Power is operating within the law and I don't think they are by withholding information, they are using to claim that I owe them $1,000. That is essentially ex, that's extortion. And by saying that you understand, you are making a personal guarantee now exposing yourself to legal liability.
So I still need to set up my account. I allege as I have, I believe on 16 September that Pacific Power, a public utility, has acted in the wrong. How can I get my account set up for October 1st and simultaneously? Settled this dispute within the confines of state and federal law.
So you need [00:28:00] your account set up as of which date? October 1st is when I remember occupying and moving in.
Jade: Okay. So when, when you did call back in July?
Logan M Isaac: Nope. September. What was your
Jade: recollection of why that No, it was July 21st.
Logan M Isaac: You when you made your first call? Right? When I, when you said call back, that implies a second call.
Which call are you referring to?
Jade: I am referring to July 21st.
Logan M Isaac: July 21st. I called to set up an account with a public utility. I do not remember it being my understanding that I would then take services that day. You've read to me from something I do not have access to, and I do not trust you or Pacific Power to give me accurate information right now because explanations have shifted.
I called back on Septe September 20, Nope, sorry, September 16th, and I believe you have confirmed that I [00:29:00] canceled service. That is your terminology, not mine. At that call. I remember pointing out that I'm not even in the building. Why am I, why do I owe? By that point it was 500 some odd dollars I think. So your allegation is that I assumed financial liability for electricity for a service and product that I told you it sounds like I wasn't even receiving yet.
And Pacific Power went ahead and assumed that it could take my money or take a claim to my money before it knew I was in the building. My memory without checking a whole lot is I occupied in early October. It took me about a month to set up, and I opened on November 7th. So because I remember just off the top of my head that I began being in this place receiving the service of electricity, we'll say the 1st of October.
That's what I need to set up an account for. If Pacific Power [00:30:00] thinks that I owe them for electricity between. 21 July and uh, 30 September. That may need to be a separate issue because I think Pacific Power, via your words, Jade, are acting unlawfully. So I'm gonna segregate that and we can settle that distinctively.
But I need to pay for my electricity that I've been using starting October one, and we can go over the calls. 16th September, we can or, or we can save it for another time. But I'm also gonna tell you right now, I've had my door closed for 40 minutes trying to settle this. I can't take customers. That is a direct financial harm of trying to do business with a public utility.
So we can keep talking about September 16th and July 21st, which will continue to accrue some legal liability. Or we can talk about October 1st on what do I owe? How do I pay it? How do I, and I know there's a. A deposit [00:31:00] right now, I'm saying October one till now, that's my electricity. I understand there's a deposit.
I need to know what that number is and start paying it. And I'm also informing you, I will dispute the reception of any electricity before October 1st. But frankly, it's a, it's a distinct issue for now.
Jade: Okay. And I'm happy to help you set up services. I just can't take away the. The, the debt that that we have on the account,
Logan M Isaac: if you can. So
Jade: in order to set up services, we do have to have that. I am not able to do that unfortunately.
Logan M Isaac: If you are able to give me a verifiable number of the expense of the electricity beginning in October.
On October 1st, I can pay you that. No, it
Jade: would've been, that's not what it's for. It's for the. The time from the time you called in July 21st to sign from the time you called in September 16th to close the accrued amount is 9 [00:32:00] 99 94.
Logan M Isaac: I understand that, and any objective and independent court of law is not going to see a phone call as assuming financial liability.
You claim to have a transcript, which you will not share with me, a judge and a court is unable within the confines of case law to rule in your favor.
Jade: And I, and I wanna be able to help Logan. I'm not able to do anything further if we wanna connect your service. I can. We do have to have that, that debt paid.
Logan M Isaac: Uh, electricity is on card on your account. Electricity is on right now. I don't know whose name it's under. I have no idea. If it's
Jade: not right now and nobody signs, then eventually it's gonna be disconnected for no
Logan M Isaac: signer. Yeah, you're not hearing what I'm saying. I'm not like, I'm not starting anything.
Something's already going. I am accepting financial liability beginning October one if, if you are refusing [00:33:00] to receive payment, that will also look very poorly because again, this is a regulated public utility. There are pretty concrete laws about what you can and can't do. I am actively trying to pay what I owe from October one onward, and what I began to suggest.
Was, if you have a means of calculating what that service charge is or what the amount of electricity is from October one, I can pay that and the deposit. If you say that you cannot take my money, that that's a problem for public utility. I like, I'm not, I'm not here in control of you, but I do know my rights.
I served for six years and the least I can do is know exactly what those rights, uh, protect me from. And one of them is refusal of service from a public utility. So I don't know what to tell you. I, I know I owe from October one, and I know I owe a security deposit. How shall I go about paying that?
Jade: I,[00:34:00]
I don't know how else to, to go about this with you. I'm so sorry, Logan.
Logan M Isaac: Yeah, I don't, I don't know. You also owe from July 21st through September
Jade: 16th. So in order to set up set up services, we do need payment of that amount.
Logan M Isaac: You,
Jade: I'm happy to give you the amount that's needed.
Logan M Isaac: I already know the amount that's needed, but the amount that I am liable for, okay.
Only begins October 1st.
And what you've said on this phone call is going to expose you and the utility to legal liability. Okay? For damages, essentially. Like, I don't know what to tell you. You've told me on a recorded line that you will not share with me whether you're able to or not is not my prerogative. That public power or Pacific power via you is withholding information behind a court action.
That's, that is on its face. It's [00:35:00] illegal. Like you, you don't get to do that. So I don't know who you need to talk to with your bosses as a supervisor here. I can't share that call with you. I don't have power to do that. Pacific Power would be holding it so Pacific Power is in the wrong, like, I, I don't know how else to to phrase it.
I don't know if there's someone else I need to call, but I mean, I, I don't know what to tell you. You guys have a whole lot more power than I do. I'm trying to pay for electricity that I've received. That I acknowledge that I'm liable for, and you're telling me, no, you owe us more, but we won't give you proof unless you give us money.
That's illegal.
There's nobody above you or there's nobody that like a legal department? Uh, I don't know. I can't imagine this is the first time this has happened, but maybe it is.
Jade: So every, I mean, if you do. It depends on what route you wanna go. There's nothing, there isn't anything that I'm gonna be able to [00:36:00] do, unfortunately, other than give you the quote of what it would be to get connected there, including the charges that were accrued from July 21st
Logan M Isaac: through September 16th.
You can't segregate the charges beginning on October 1st. Does that mean you are I,
Jade: I am not able to Logan. If I could, I wouldn't be doing this with you. I wouldn't
Logan M Isaac: be causing this trouble for you. Honey, you're, you're on payroll. If it's something I can do, I like, I understand that. So I do. So I'm just giving you facts on what I can do and what I can't do.
Yeah. And when facts aren't enough, that's when you go to a court, like that's what you said, get a subpoena. But I'm not going to pay you, I'm, you're not going to demand that I go to court just to give you my money for this. The electricity that I know I'm liable for. Like I, I don't know what to tell you either.
Like Pacific Power is not a God, it's not its own government. It's subject to the laws of both the [00:37:00] state as well as the country, like. This is prima fai highway robbery. We will not, and, and so one of the things that might come up in court is whether or not the refusal to differentiate between October 1st onward is your personal capability.
Like if you can't do the math or if it's a power is disabling you from doing it, which would also be a Pacific Power illegality. Like that's, that's Pacific power interfering with you trying to do what they're supposed to be doing. So I'm only telling you from what I know and having to deal with people in a while, but like you made a personal guarantee, that's kind of dangerous.
So I need to find out how I can pay for my electricity beginning October one. Um, do I email someone? Is there another way to document this, that, and I've got a customer looking in wondering why I'm not open, so I'm losing business. Uh, tell me how to pay for October 1st. Energy [00:38:00] until we can get this separate thing settled.
Jade: I, I wouldn't be able to do anything until we get that settled. I would have to treat it as, as of right now, as collectible debt and then we would have
Logan M Isaac: to have that before we start service for you. Yeah. That's illegal. You can't claim a contract and then say, no, we've got the only copy. Like, that's what you're doing.
Prove to me that I said it. Give me the recording. Heck, even a transcript. If you can't do that, that's extortion. You don't have a contract.
Jade: That's, that's the options that we have, and if you want me to give you the information on how to submit a pen, a subpoena, I can give that to you.
Logan M Isaac: Unless you're using subpoena and an legally inaccurate way, I don't know what to tell you. I'm not going to go to court. Just to get my, just to pay for my electricity.
What is an email address that I can use to converse with Pacific Power? Because you've admitted multiple times [00:39:00] that Pacific Power is acting illegally.
Jade: So what, who are you wanting to email? I don't, I'm not understanding.
Logan M Isaac: Yeah, I, I don't know what to tell you either. Like you can't claim that there's a contract and not give me a copy.
Jade: There isn't, there isn't a contract if you call
Logan M Isaac: to sign for service. So I don't owe you anything if there's not a contract.
I don't owe you anything, period. I mean,
Jade: anytime you call the set up service in your name, that's, that's when the service in your name starts, okay, and tell you, call to close your account.
Logan M Isaac: So Jade, prove it. Prove it to me, not just with words that you're telling me over the phone. Give me a copy. Give me a copy of the verbal contract you think that I signed.
If you can't do that, there's no legally enforceable contract and you demanding payment is highway robbery.
Jade: I don't have a way around this [00:40:00] Logan,
Logan M Isaac: then Pacific Power, I don't wanna keep, I I, so give me some, I been sitting like, who do I contact over and over again? Yeah. I don't know what to tell you either.
I'm telling you that I'm right and you're telling me that you're incapable and, or, or something. I don't know. Like, we take this to the court, they'll be like, no, Logan does not owe Pacific Power a thousand dollars. There's no contract, and you, you can't force me to pay for something. When you can't prove that there's a contract.
Jade: I mean, you're, you're welcome to look at our website under our, our rules and regulations. When you call the sign for service,
Logan M Isaac: I want a copy of the contract. That's,
Jade: that's your financial responsibility.
Logan M Isaac: Prove it. I don't have a copy of that contract.
Jade: That's the, that's the proof I have. I don't, I don't have any other proof.
Logan M Isaac: Well, you, you don't even have that. You're, those are your words. 'cause I don't have a contract. Okay. So we disagree about the existence of a contract, but I'm actually right [00:41:00] because I don't have a copy of it.
Jade: If this isn't gonna change, is there anything else I can do for you today?
Logan M Isaac: I, I, I think I'll have to take it up. I'll try and find someone online to settle this with. Um, Jade, this is going to go and you can form Justin as well.
This is gonna go on YouTube. It's gonna be captioned. Okay. And I will have Pacific Power, uh, logo to show the Pacific power. A public utility is engaging overtly in extortion of claiming there's contracts without providing proof and demanding payment before, uh, actually engaging in good faith negotiation.
I'm sorry. You got involved in this, Jade? Unfortunately. Okay. Geez.
